REFUND POLICY
The Institute for Menstrual Health is committed to providing high-quality educational programs, trainings, and learning experiences. We encourage prospective students to carefully review all program information before enrolling.
By purchasing a program, training, workshop, event, membership, or subscription, participants acknowledge and agree to the terms outlined in this policy.
CERTIFICATION PROGRAMS
Due to the immediate access provided to digital course materials, educational resources, downloadable content, recordings, and proprietary intellectual property, enrollment fees for certification programs are generally non-refundable.
Students who wish to withdraw from a program must submit their request in writing to our support team.
Any refund requests will be reviewed in accordance with the terms and conditions communicated at the time of enrollment, including any payment plan agreements.
Withdrawal from a program does not automatically cancel any outstanding payment obligations unless otherwise approved in writing by the Institute for Menstrual Health.
TRAININGS, WORKSHOPS AND EVENTS
Refund and cancellation terms for live or on-demand trainings, workshops, masterclasses, and special events may vary and will be communicated on the applicable registration page.
Unless otherwise specified:
- Refund requests received at least fourteen (14) days prior to a live event may be eligible for a refund less any applicable administrative fees.
- Refund requests received within fourteen (14) days of a live event are generally not eligible for a refund.
- Registrations may be transferred to another eligible participant or future offering at the discretion of the Institute for Menstrual Health.
EXCEPTIONAL CIRCUMSTANCES
We recognize that unforeseen circumstances may arise. Requests for consideration outside of this policy may be submitted in writing and will be reviewed on a case-by-case basis.
The Institute for Menstrual Health reserves the right to make the final determination regarding any exception to this policy.
CONTACT
Questions regarding refunds, cancellations, withdrawals, or billing matters may be directed to [email protected]
COMPLAINTS, GRIEVANCES & APPEALS POLICY
The Institute for Menstrual Health is committed to maintaining a respectful, supportive, and professional learning environment for all students, graduates, faculty, staff, contractors, guest experts, and community members.
We welcome feedback and view complaints as an opportunity to improve our programs, services, and student experience.
SCOPE
This policy applies to complaints, grievances, and appeals relating to:
- Educational programs, courses, trainings, and events
- Student support services
- Faculty, staff, contractors, or guest presenters
- Community conduct and participation
- Administrative processes
- Accessibility, inclusion, or professional conduct concerns
- Decisions relating to program participation, assessment outcomes, or certification requirements
GUIDING PRINCIPALS
All complaints and appeals will be managed in a manner that is:
- Fair and impartial
- Respectful and confidential where possible
- Timely and transparent
- Focused on resolution and continuous improvement
No individual will be subject to retaliation for raising a concern in good faith.
COMPLAINTS PROCEDURE
Step 1: Informal Resolution
Where appropriate, individuals are encouraged to seek an informal resolution by contacting the relevant team member or the Institute for Menstrual Health support team.
Many concerns can be resolved through clarification, discussion, or corrective action.
Step 2: Formal Complaint
If the matter cannot be resolved informally, a formal complaint may be submitted in writing to the Institute for Menstrual Health.
The complaint should include:
- Name and contact information
- Description of the concern
- Relevant dates and supporting information
- Steps already taken to resolve the issue
- Desired outcome or resolution
Step 3: Review and Investigation
Upon receipt of a formal complaint, the Institute for Menstrual Health will:
- Acknowledge receipt within five (5) business days
- Review the information provided
- Gather additional information where necessary
- Communicate with relevant parties as appropriate
Step 4: Outcome
A written response outlining findings and any proposed actions will generally be provided within thirty (30) business days, unless additional time is required due to the complexity of the matter.
Possible outcomes may include:
- Clarification or explanation
- Corrective action
- Mediation or facilitated discussion
- Policy or procedural improvements
- Other appropriate resolutions
APPEALS PROCEDURE
Students may appeal decisions related to assessments, certification requirements, program participation, or complaint outcomes.
Appeals must:
- Be submitted in writing within fourteen (14) days of the original decision
- Clearly identify the decision being appealed
- Provide any relevant supporting information
Where possible, appeals will be reviewed by a senior representative of the Institute for Menstrual Health who was not directly involved in the original decision.
The outcome of the appeal will be communicated in writing and will be considered final.
RECORD KEEPING AND CONTINUOUS IMPROVEMENT
The Institute for Menstrual Health maintains records of formal complaints, grievances, and appeals for quality assurance purposes.
Feedback, complaints, and appeals are periodically reviewed to identify opportunities for improvement and to support the ongoing quality and integrity of our educational programs.